As the founder and CEO of a software development company established in 1987, now with offices in four countries, I can confidently say that my business could have greatly benefited from a mutually beneficial relationship with a “reputable” Contact Center company.
These are just some of the ideas of the services that your Contact Center business can perform for them on a daily basis. You will find many more ideas in this book, and you will be able to think of much more yourself as your business grows. With new social media tools evolving almost daily, you can also be their eyes and ears in the social media arena.
Austerity, high unemployment, pay cuts, pension funds evaporating, how times change. It was only a few short years ago that any idea, no matter how simple, you would be greeted with enthusiasm and more often funding. Everyone was looking to invest their easily earned wealth in exciting projects and business opportunities.