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Why a Contact Center Business?

There are millions of companies worldwide just waiting for you to help them grow their business, and you can do this by:

1)  Finding them new customers.
2)  Servicing their existing customers.
3)  Conducting valuable surveys on their behalf.

These are just some of the ideas of the services that your Contact Center business can perform for them on a daily basis. You will find many more ideas in this book, and you will be able to think of much more yourself as your business grows.  With new social media tools evolving almost daily, you can also be their eyes and ears in the social media arena.

The list of services you can offer local and international businesses is vast and is limited only by your imagination.  Not having a good understanding of what is involved in running a Contact Center business is a quick road to failure.  In fact, starting any business can be a risky endeavor these days.

What if you purchase incorrect equipment, useless software, or buy the correct software but with the wrong features?  It could be a huge waste of your precious time and your money.  The truth is that there are many areas where things can go wrong.  Starting a Contact Center business from scratch can be a daunting task!

I am going to show you, step by step, how to be successful while risking nothing!

About my book

This book is NOT specifically about how to “run” a Contact Center Business, although I have committed a substantial portion of the book to that subject. Its real purpose is to assist you in actually applying the mechanics of getting up and running with your own Contact Center business and how to quickly start making money with it.

I present some time-tested principles and personal experiences to help you make your Contact Center financially successful, either from your home or a small office.

Many good books will show you how to run your Contact Center on a daily basis. They will teach you how to write Call Scripts and how to apply the principles of managing and running a Contact Center. Good books to read if you decide to later expand your business from your home or small office into a bigger enterprise.

Their ideas and concepts are mostly intended to show you how to expand your business. I will include a list of some of these books and other helpful resources at the end of this book.

It goes without saying that you should read as many Contact Center related books as you possibly can. However, you should NOT let reading other books bog you down and delay you from getting started right away!

My feeling is that the task of contacting someone to have a nice, polite chitchat over the phone isn’t rocket science, nor is it a difficult task. It does require a few basics skills such as knowing what to do and what to say, and what not to do and what not to say. Sure, you’ll make some mistakes along the way, but it is mostly common sense.

If you are tenacious, the probability of you becoming successful is highly probable

Before you get started, finish reading this book to get a broad overview of how to get your business up and running, then jump in “feet first” and start making money!

If you do it the way I am about to show in this book your probability of becoming successful is very high.

All you need up front is a personal computer, an inexpensive noise-canceling headset, an Internet connection, and the motivation to contact people; a skill set you will learn all about in this book.

Before you get started

Get yourself motivated and prepared to take action. You don’t even need to quit your daytime job when you first get started. Let’s proceed and identify this risk-free business opportunity.

But first, let me tell you my story, tell you who I am, where I am coming from, and why you should listen to me when I say that I can help you succeed with this pretty awesome business opportunity.

Next page…>



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