Included with the Contact Center Suite with Integrated CRM is a powerful Call Script Module, a feature that empowers you to create on-screen template Call Scripts.
Once your Call Script is designed, Contacted merges your customer data right into your template and your Call Scripts are displayed in a format that any representative can read on-screen as if they were reading a custom script. Data is dynamically mail-merged right into your Call Script. No more mistakes, and just as importantly, Call Scripts assure you of an accurate and legal representation of your company, and a massive increase in calls made every day.
Upon setting the next prospect follow-up date, Contacted automatically dials the next record in the database, saving agent downtime. Our Contact Center Suite with Integrated CRM is an easy to operate, web-based, automated Contact Center Suite with Integrated CRM that can start with just one user (yourself) and then as your business grows, expand to an almost unlimited size, by adding new Agents to your master account.
Call Scripts with Integrated CRM
Contacted includes a powerful Customer Relationship Management (CRM), a widely implemented model for managing a company’s interactions with customers, clients, and prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also for marketing, customer service, and technical support.
The overall goals of a CRM are to win new clients or nurture and retain those that the company already has acquired and to entice former clients to return, to reduce the costs of supporting existing customers, and to provide cost-effective ongoing customer service.
Telemarketing Suite with Script Merge Module, AutoDialer, FREE powerful CRM, and Monthly Hosting… all for only $29.95 per month